Call The Doctor Values
Our guiding principles that we abide by in all our dealings are;
- Caring for you
- Reduced pressure on the hospital system
- Supporting our communities
- Integrity and trust
Call The Doctor has five core values based on our mission statement “Prevention is better than cure”
- Quality patient care
The ideal of providing at all times quality medical care to the patient, from beginning to end of the service and beyond.
- Speed of delivery
The value of ensuring the patient feels that the service they have received has been timely and efficient from the time they first make contact.
- Reduce hospital presentation
The ability for Call the Doctor to be integral in freeing up the Local Public Hospital System by attending to patients that would have no other option but to present to an Emergency Department after hours when their own Doctor is unavailable.
- Caring, Friendly and memorable service
The ability to make patients feel heard, valued and respected during the process of making an appointment through to the quality of care provided.
- Helpful if we can’t help the patient
At all times when we are unable or it is inappropriate to assist a patient, we strive to offer real and accessible alternatives for the patient, using up to date contacts and provision of information.
Prevention is better than cure
About Call The Doctor
Call The Doctor provides bulk billing after hours doctor home visits for the general public of Hobart and Adelaide. The service is bulk billed patients with Medicare card/ DVA card. The service provides after hours doctors who care for patients in the comfort of their own home or residential aged care facility.
We provide medical care throughout the defined after hours period for patients,
- Monday to Friday before 8:00am and after 6:00pm.
- Saturdays before 8:00am and after 12:00pm.
- All day Sundays and public holidays.
We are a fully accredited service and quality of care is our highest priority.
To ensure patients are cared for at all stages of the booking procedure, our calls are prioritised by our experienced call centre staff and relayed to our doctors on the road. This ensures appropriate triage and referral of patients to emergency services, or to the patient’s General Practitioner whenever required. Patients may be provided with self care management advice prior to the doctors arrival and, if required, appropriately referred to emergency services. A detailed report of each patients consult will be forwarded to their General Practitioner for continuity of care.
Our medical team participates and maintains comprehensive continued professional development. All of our doctors are registered by the Australian Health Practitioner Regulation Agency. Some hold Fellowship of the Royal Australian College of General Practitioners (RACGP) or the Australian College of Rural and Remote Medicine (ACRRM), or are currently studying towards achieving this goal. Our doctors are assessed by the Department of Health and are required to meet stringent continuing medical education requirements. Our doctors are mentored by our Medical Advisory team towards achieving Fellowship of the RACGP or ACRRM. All of our orientation and mentor systems for doctors are quality assured.
To ensure the highest standard of health care delivery we maintain membership with key health organisations such as the Royal Australian College of General Practitioners, Primary Health networks, The National Association of Medical Deputising Services (NAMDS) and The Australian Association of Practice Managers to ensure that that we are at the forefront of services to patients. All of our policies and procedures have been developed to meet the Standards outlined by the Department of Health and Approved Medical Deputising Service Program.
Our competent team operating the call centre participate in quality training programs. Regular monitoring and performance reporting systems ensure staff provide patients with professional and respectful service at all times.