Q. How much will it cost me if I have a Medicare card/ DVA card AND a concession card, health care card or pension card?
Q. How much will it cost me if I am under 16 years of age and have a Medicare card/ DVA card AND concession card, health care card or pension card?
Q. How much will it cost me if I have a Medicare / DVA card but DO NOT have concession card, health care card or pension card?
Q. Is the $49.98 GAP for patients that DO NOT have concession card, health care card or pension card claimable with Medicare?
Q. If there are multiple patients in a house hold of whom DO NOT have concession will we have to pay the GAP for each patient?
Q. How much will it cost me if I DO NOT have a Medicare card/ DVA card?
Q. How much will it cost me if I am a tourist from overseas without Medicare or DVA?
Q. What if I don’t have a Medicare card or Department of Veterans Affairs (DVA) card on me at the time?
Q. When are we open?
- Monday to Friday before 8:00am and after 6:00pm.
- Saturdays before 8:00am and after 12:00pm
- All day Sundays and public holidays.
Our service does not operate during regular daytime hours.
Q. When can I book a doctor to come out to my house?
On weeknights we start taking patient bookings from 6pm
On Saturdays we take bookings from 12pm
On Sundays and public holidays we take bookings 24 hours a day.
Q. Are we accredited?
Q. What do I need to make a booking?
Q. Can I make a booking for more than one person?
Q. How long does it take for a Doctor to see me?
Q. What if I have a disability?
Q. What if I have a language barrier?
Q. Can I book a doctor for tomorrow or next week?
Q. Can I see the doctor more than once in a day?
Q. Can I get a prescription?
Q. What if I can’t get to a chemist/pharmacy?
Q. What about my privacy?
Q. Are the Doctors well qualified and competent?
Their placement is assessed and approved by the Department of Health before they are employed with our service.
The Board of Directors includes senior doctors within the Royal Australian College of General Practitioners (RACGP) Fellowship who have over 30 years experience in medical practice. Our doctors are supervised by medical directors who provide expert medical advice, ensuring quality control and best patient care. Our medical directors also carry out regular clinical audits and provide ongoing clinical supervision to all of our doctors.
Call The Doctor is fully accredited service and a member of The National Association of Medical Deputising Services (NAMDS)
Q. What if my regular GP is not registered with Call The Doctor?
Q. Can Call The Doctor provide comprehensive primary care to my family at home?
Q. How much will it cost me if I have a Medicare card/ DVA card and book between midnight and 8am?
Q. Will I be contacted by Call The Doctor or its affiliates?